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Visit our retail location at The Maryland Store!  For Information Click Here

 

Our Policies & Shipping Information

If you need directions to the store and the hours we are open please click here.

Shipping

Orders are normally processed for shipment within 24-48 hours of receipt (for in stock items).  Delivery time from Maryland to your address is usually within 2-7 days of shipment (depending upon your location).  Maryland addresses, and some areas of surrounding States are usually delivered within one day of shipment.  Some items may be shipped after the 48 hour period.  You will be notified by email of any extended delay in shipment.  Items that are out of stock or on backorder will be shipped as soon as our stock is replenished.  Seasonal shipping & delivery date specials are offered as a customer service courtesy only and cannot be guaranteed due to factors beyond our control, i.e. delays in transit by USPS or UPS, weather etc.

 

Normal delivery is via UPS ground or USPS Mail (See ALL RATES BELOW).  Additional services such as Next Day Air, 2nd Day Air etc. are available (Please call 1-888-284-8565 for Next Day, 2nd Day rates). Local delivery of large orders within the Baltimore-Washington metropolitan region is also available by courier.  We do not ship most items over 2 lbs. to P.O. Boxes. Shipping charges to AK, HI, PR, APO & FPO (Military) addresses may be higher.  We will send you an e-mail for your approval of any additional charge. Please provide correct shipping addresses. We will not be responsible for packages that are undeliverable and/or returned to us due to incorrect addresses or refusal of delivery by recipient.  You will incur a second shipping charge for any re-shipment of a returned package that was due to the recipient refusing delivery or due to an incorrect address on the original order form. You will also be charged the fee the shipper charges us for the return and/or address corrections. If there are any special instructions for shipping your order, place them in the "Gift Card/Special Instructions" yellow box on the order page.  SHIPPING CHARGES ARE PER ADDRESS.  Multiple addresses will each incur a separate shipping charge.

CLICK HERE TO SEE THE USPS & UPS DELIVERY TIMES

 

International Customers:  Place your order online as usual.  If your Country is not listed in the drop down box, enter your Country's name in the address space and leave the Country space set to US. If you do not have a zip code, enter 11111 in the zip code box.  The shipping cost will be adjusted for your country and you will be sent an e-mail for approval of the adjusted order total. All orders are shipped via USPS First Class Mail or International Priority Mail. Insurance is recommended but optional and to be paid for by the buyer. We will not be responsible for lost or damaged packages without insurance.  Please be aware that your order may be subject to duty fees and other taxes in your country.  You are responsible for any taxes, customs or duty fees imposed by your country.  Contact your local customs office for information on those fees.

Regular shipping & handling rates are as follows:
(Rates are for U.S. orders only)

 

Cost of items

Shipping & Handling Rate

$0.00 to $15.00
$15.01 to $30.00
$30.01 to $45.00
$45.01 to $60.00
$60.01 to $75.00
$75.01 to $100.00
SHIPPING SPECIAL**
$100.01 to $150.00
$150.01 to $200.00
$200.01 to $300.00
$300.01 to $400.00
over $400.00
$5.95
$7.95
$8.95
$9.95
$10.95
$12.95
FREE GROUND SHIPPING OVER $100.00! **
$14.95    FREE
$16.95    FREE
$19.95
    FREE
$22.95
    FREE
$24.95
    FREE

 
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** Free ground shipping is for a single address only and does not include APO, FPO, AK, HI, PR, or International addresses. (Ground shipping for more than one address is free provided the order for each address is over $100.00).
 

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Heavyweight items, multiple gift baskets, custom orders, oversized items (items shipped in boxes considered oversize by UPS or the USPS) & multiple shipping addresses will incur a shipping charge.  Expedited shipping will incur a shipping charge based upon current UPS or USPS rates.  We will send you an email for your approval of any shipping charge incurred.
 

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Free shipping offer valid through 12/31/2015.  Questions? Call toll-free at 1-888-284-8565.  *Free shipping offer may be rescinded at any time due to shipping rate increases imposed by UPS or the USPS.
 

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 Click here to see the Normal Delivery/Transit  Times (HOLIDAY TRANSIT TIMES MAY BE LONGER)
 

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Incorrect addresses, returns or refusal of package:  Any free shipping package that is returned to us due to an incorrect address, refusal by the recipient or returned for any reason will not be eligible for the free shipping discount.  You will be charged the normal shipping fee to re-ship any package returned because of an incorrect address or refusal by recipient.  If a refund is requested, due to a return or refusal of delivery, then the normal shipping fee will be deducted from your refund.  In addition, if any fee is imposed by the return carrier, this fee will also be deducted from your refund.  If you wish to return a package or have any questions about returns, refusals or free shipping policies, we strongly recommend you contact us first by calling 1-888-284-8565.
 

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Note: Heavyweight items and orders of multiple gift packages may incur an additional shipping charge.  We will send you an e-mail for your approval of any additional charge.

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APO, AK, HI & PR addresses may incur a higher shipping charge.  We will send you an e-mail for your approval of any additional charge.

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Multiple gift packages or large orders for local (Baltimore/Washington metro region) delivery may be able to be delivered by courier.  Please call our toll-free number (1-888-284-8565) for further information.
 

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We ship primarily with UPS and the US Postal Service.  We require delivery confirmation and insure packages BUT after the carrier notifies us that they have delivered the package, it is no longer their or our responsibility.  Please be sure that your package is being delivered to a safe location.  If the package is stolen or somehow ends up missing after the carrier has recorded delivery confirmation, the package will not be re-shipped without a complete 2nd set of charges including the items and the shipping fees.  There is no way to make an insurance claim after the carrier records delivery confirmation.

 

Returns

bulletWe are committed to 100% customer satisfaction.  If you are not happy with any product** you can return it in new unused condition via carrier within 30 days of original purchase for a refund or exchange.  We strongly recommend you call us at 1-888-284-8565 prior to making any return.

**The following items are NOT returnable:

  1. Opened food or cosmetic products are non-returnable, but we will accept all unopened food or cosmetic products.
  2. Glassware, Coffee Mugs, Soup Mugs, or China that have had any original sticker(s) removed.  Glassware, mugs, etc. may come to you with a sticker(s) on them. If any sticker is removed due to glass usage and/or washing, the items are not be returnable.
  3. Any apparel item that has been worn and/or washed.
  4. Volume Orders, Custom Orders, Special Orders are not returnable.
bulletNOTE: You are responsible for any return shipping fees.  Shipping charges (original) and any other fees imposed by the return carrier to us, are not refundable and will be deducted from any refund.  Returned items that originally received FREE SHIPPING will have the standard shipping charge (based on dollar amount as shown on our shipping chart) deducted from your refund.  Send returns to: Maryland Delivered, 2301 Sykesville Road, Westminster, MD 21157.

 

Volume/Custom/Special Orders

bulletAll volume, custom or special orders are accepted subject to the following conditions:  The order must be paid in full at the time of ordering with credit card or check.  Any order paid for by check will not be processed until the check has cleared.  Should you decide to cancel the order, you must cancel within 24 hours of the placement of the order.  If the order is not canceled within 24 hours from the time the order is placed, the order cannot be canceled and you are responsible for the total cost of the order.  Volume, Special and Custom Orders are not returnable in full or in part, no exceptions.

bulletWholesale - We do not sell wholesale.  Discounts may be available on large and/or corporate orders.  Call 1-888-284-8565 for more information.

 

Availability/Pricing

bulletAll items are offered based on availability.  Substitutions of equal or greater value may be made in any gift package, gift basket, gift box, or product collection.  Prices are subject to change without notice. If an item ordered is out of stock, you will be notified by email.

 

Tax

bullet6% sales tax will be added to all orders shipped/delivered to a Maryland address.

 

Payment Options

bulletWe accept Visa, MasterCard, American Express, personal or business check, or money order.  If you would like to pay by check or money order you can print an order form here and mail to the address shown on the form.  Checks are made payable to Maryland Delivered.  Returned checks are subject to a $35.00 returned check fee and orders paid by check will not be shipped until the check clears.

 

Online Security

bulletYour privacy is assured by the use of industry standard secure servers.  Once you begin the ordering process your browser will switch to a secure mode.  We want you to feel confident knowing that ordering online from us is safe and secure.
  
bulletIf you prefer not to order on line, print an order form here or e-mail us or call us toll-free at 1-888-284-8565.  Include your telephone number in the e-mail and we will contact you for the credit card information.  DO NOT include your credit card information with any e-mail order.

 

Privacy Policy

bulletMaryland Delivered knows your privacy is very important.  We will NEVER sell or share your personal information or e-mail with any other company.

bulletWhen you place an order, the information we require on the order form is similar to what you would provide if you were ordering over the telephone or from a catalog.   We ask for your e-mail address at the time of ordering to send you information about your order (such as tracking information).  If we need to contact you about your order, it will be done by email.

 

Vendors/New Products

bulletDo you have a Maryland made product you'd like us to try?  Please send samples, wholesale pricing and your company information to:  Maryland Delivered, 2301 Sykesville Rd., Westminster MD 21157.  We will consider your products for inclusion/sale on our website and in our retail store located in Westminster, MD.

 

By placing an order with Maryland Delivered you have agreed to all of the above policies and are subject to all the terms and conditions stated herein.

 

VISIT OUR RETAIL SHOP AT THE MARYLAND STORE.  CLICK HERE FOR DETAILS.


 

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